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Help & FAQs

We are always here to help you.



Can I cancel my order?

We understand that circumstances can change. If you decide to cancel your order before it's shipped, we can certainly accommodate that request.

However, once your order has been shipped, we are unable to cancel it directly. In this case, we'll guide you through our return process, ensuring a smooth transition should the need arise.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What provinces do you ship to?

We provide shipping across the entire country of Canada.

How long will it take to receive my order?

Returning a product is easy. Please refer to our more detailed return policy in the 'Return Policy' section on our website for a comprehensive understanding. In general, items should be returned within 30 days of receiving your order. They must be in the same condition as when you received them, unworn or unused, with any tags still attached, and in their original packaging.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.