WENHOME Shipping Policy

Shipping service

Shipping methods for your purchases are determined by types of items ordered. We use third-party shipping partners to deliver our products to customers outside of the Toronto are. Our usual shipping partner is UPS or FedEx.

Shipping time frame

The shipping time frame is how long it takes for the product to reach your location. The shipping time frame is calculated from the estimated shipping date to the delivered date. Please note that each item in one order may have different estimated shipping dates due to different stock availability.

We provide shipping services to the majority of countries, including:
• Alberta
• British Columbia
• Manitoba
• New Brunswick
• Newfoundland and Labrador
• Nova Scotia
• Prince Edward Island
• Quebec
• Saskatchewan

The shipping time is around 7 to 9 business days after the item’s estimated shipping date.

• Ontario 
The shipping time is around 3 to 5 business days after the item’s estimated shipping date.

Yukon Territories & Prairies: Orders from these locations are subject to review which may affect shipping
Please click on each location to get directed to the website dedicated to that country or region only. 

Sales tax 

The tax amount you’re paying at checkout on our website is either sales tax, GST or HST varying by provinces. Tax will be calculated when you input your shipping address during the checkout process.

Other issue

Please keep in mind that during holidays or when products of limited edition launch, this time may vary. We appreciate your patience. We are not responsible for any delays of shipping that are caused by adjustments from customers, natural occurrences, transfers from Canada Post to the local carrier in your country or air, and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Canada. 

Contact us if you have any questions

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